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Case Study 1

  • Sectors:
  • SME - Manufacturing
  • Projects:
  • Server Audit and IT working practices
  • Support Contract

A SME manufacturing industrial extraction parts found its internal growth outstripping the support levels it was receiving. After contacting several companies and paying for their services, found that after four rebuilds of its server, they were still not happy with the services provided.

They contacted Microsoft and the company’s information was passed to CETSAT Ltd. We called and organised a meeting to investigate the company’s issues further.

Challenge

CETSAT were called in to investigate how the server was running, and make a comparison report as to how it should be running, and what was required to make it work the way CETSAT (and in fact Microsoft) recommended. The Client wanted to be provided with a final solution, and a support contract to ensure the continuance of their business.

The Solution

After our initial visit to audit the server, several work practises were also recognised as being laborious and causing severe productivity issues with this client’s staff.

CETSAT reported to the management on our findings and listed a two phased project where we would rebuild their infrastructure to follow the Microsoft model, and also with the aid of some scripting we would reduce some of their laborious user intensive work flow operations down to below half their production times.

The client commissioned the work, which CETSAT carried out over the weekend in order to reduce impact on the busy working routines within the client during the working week. CETSAT also replaced the old firewall with a state full inspection firewall and rebuilt the server to the Microsoft recommended model.

Development work was completed a fortnight later resulting in raising the productivity of our client and increasing work flow within their sales department.

CETSAT provided the calibre of infrastructure required following explicitly the Microsoft model. Having been found via a referral from Microsoft we ensured that we upheld Microsoft’s and our own code of practises.

Our reputation for providing low cost of ownership solutions to our clients is well founded.