For further information about how our team can help you, please contact us on 0845 4567756 or please email us at: enquiries@cetsat.com
Support
Internet-based Remote Control
CETSAT online support utilises a screen-sharing application that enables us to support you by remotely viewing and controlling your computers. This application means instant action and a massive reduction in costly onsite visits. We attend to the problem from our call centre while you get on with your work.
Scheduled Visits
For maximum reliability and security there are several network maintenance tasks that should be carried out on a regular basis. Regular, scheduled engineer visits provide us with the ideal opportunity to keep your systems up-to-date and tackle the small day-to-day snagging problems that, on their own, don’t warrant a more costly call-out. Business advantages include:
Complete Integration
Scheduled Visits have enabled our customers to form strong relationships with their designated engineers. Customers have commented on how the engineer’s personal attention results in increased user knowledge and reduced ‘computer rage’ among their staff.
Vital Maintenance Tasks
Including implementing MS security hotfixes, verifying disaster recovery plans, verifying virus defence definitions, checking LAN security, creating/modifying user and email accounts, troubleshooting logged team issues, regular hardware maintenance.
Remote Monitoring
With the use of advanced diagnostic software, CETSAT can predict the onset of support issues, instantly respond to unforeseen issues and monitor server and workstation loads. Benefits include:
Total Peace of Mind
Should a problem occur, or any symptoms indicative of a future problem appear, we will be notified and able to respond using remote support tools.
Business Service View
Rather than view each device or application individually, we group your systems together to represent business functionality. In this way we can apply different service level agreements and priorities in accordance with your business requirements.
On-Site Response
When necessary, we can rapidly dispatch an engineer to your office. Our volume discounts and varying response times allow you to tailor this service to fit your business needs precisely. Advantages include:
Guaranteed Response
Depending on the urgency of the issue you can choose a guaranteed response time to suit you from as fast as two business hours.
Experienced Engineers
Our team has experience in Microsoft, Cisco, Novell, Macintosh, Unix, Linux and many other fields. Your business comes first and our engineers are both polite and well-informed, placing your business needs at the forefront of their concerns when at your place of work.